Returns and Complaints

Returns and Complaints

We strive to ensure customer satisfaction with every purchase made at our store. However, if a purchased product does not meet your expectations, you may exercise your right to return non-personalized products, following the guidelines below.

Return Policy

1. Return Period
   In accordance with current regulations, you have the right to return a product within 14 days of receiving your order. To use this right, please inform us of your decision to return the product.

2. Return Conditions

   • Only unused products in their original, undamaged packaging are eligible for return.
   • Personalized products made to customer specifications (e.g., clothing with custom prints) are not eligible for return, as they are tailored to individual requirements and cannot be resold.

3. Return Process

   • To initiate a return, please complete the return form online.
   • Please send the item to our business address provided on the Contact page.

4. Return Shipping Costs
   The cost of return shipping is the customer’s responsibility. We will only refund the product value after deducting costs related to packaging and restocking the product.

5. Refund Process
   Once we receive and inspect the returned product, we will process the refund within 14 days of accepting the return. Refunds will be issued using the original payment method.

Complaints

1. Filing a Complaint
   If a product is defective or does not match the order, you may file a complaint. To do so, please contact our customer service team and provide photos of the defective product.

2. Complaint Review Process
   Each complaint is reviewed individually within 14 days of receipt. We will inform you of our decision regarding the complaint via email.

3. Resolution Options
   If the complaint is accepted, you may choose one of the following options:

   • Replacement of the product with a non-defective item,
   • Refund for the defective product.