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STATUTE
§ 1. Introduction
1. These Regulations define the conditions of use of the online store located at www.aldrux24.pl.
2. The legal basis for these Regulations is in particular:
- Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 101, item 926);
- Act of April 23, 1964, Civil Code (Journal of Laws of 1964, No. 15, item 93, as amended);
- Act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176);
- Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws of 2000, No. 22, item 271, as amended);
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
§ 2 Dictionary
For the purposes of these Regulations, the following terms are given the following definitions:
- Seller - Ewa Tatarczuk running a business under the name Aldrux24 Ewa Tatarczuk with its registered office in Oświęcim-Zabor, ul. Gościnna 13A, NIP: 549-130-18-24, REGON: 528972131, being the owner of the Store;
- Store - online store located at www.aldrux24.pl, through which the Seller sells Goods without the simultaneous presence of the parties using the telecommunications network;
- Buyer - a natural person (including the Consumer), a legal person or an organizational unit to which the law grants legal capacity, making purchases in the Store;
- Consumer - a natural person making purchases in the Store for purposes not directly related to his or her business or professional activity;
- Goods - movable items included in the Store's assortment, in particular T-shirts; all Goods are brand new and free from legal defects;
- Order - a procedure leading to the conclusion of a purchase and sale agreement for the Goods, made using the Basket, preceded by the selection of the Goods parameters, payment and delivery method;
- Basket – electronic form through which the Buyer places an Order;
- Registration - the activity of sending Data in order to create an Account;
- Data - Buyer's data, including personal data processed for the purpose of executing the Order;
- Account – the Buyer's individual Account, enabling him, among others, to: purchasing Goods;
- Price - the unit price of the Goods included in its description, expressed in Polish zlotys and including VAT; The price does not include delivery costs;
- Delivery costs - costs of delivering the Order, which are borne by the Buyer;
- Payment - payment for the placed Order, including the Price and Delivery Costs, in the manner specified by the Buyer when placing the Order.
§ 3 General conditions for the provision of electronic services
1. The Store is used using an IT system. To use the Store, you must have a device with access to the Internet and a web browser.
2. Before placing an Order, the Buyer is obliged to read the Regulations and the Privacy Policy and accept them.
3. The content of the Store is the property of the Seller and is legally protected.
§ 4 Order
1. Goods may be purchased in the Store:
- via a registered Account,
- by placing a one-time Order without Registration,
- by e-mail at: dziennikki@aldrux24.pl
2. Procedure for placing an Order in the manner specified in section 1 point a-b is done using the Basket.
3. The Price specified in the description of the Goods at the time of placing the Order is binding on the Buyer and the Seller.
4. Before placing the Order, the Buyer selects the parameters of the Goods, in particular the quantity, size, color and payment and collection/shipping method.
5. Prints of T-shirt designs made in the T-shirt creator available at www.aldrux24.pl may differ from those visible in the creator in terms of print size and placement on the T-shirt. This is due to the sizes of the T-shirts, which are different. Complaints will not be accepted if the ordering person does not inform the contractor about the size of the print in centimeters and the distance from the top and side edge of the T-shirt.
6. In order to complete the Order, the Buyer completes the electronic form and provides the following data:
- e-mail adress,
- first name and last name,
- address,
- Phone number.
7. Buyers who are entrepreneurs provide the company name and tax identification number (NIP) instead of their name and surname.
8. The Buyer may submit additional comments to the placed Order by posting them in the form in the "Comments" section.
9. Upon clicking the "Confirm" icon, a sales and purchase agreement for the Goods is concluded between the parties.
10. After placing the Order, the Customer receives information to the provided e-mail address confirming the order, containing the details of the Order.
11. The Buyer places an Order in the manner specified in section 1 point c apart from the data referred to in section 6-7 above, states:
- amount of stock,
- size,
- color,
- payment method,
- method of collection/shipping.
12. The Seller reserves the right to refuse to process Orders placed by e-mail if they do not contain all the data referred to in section 6-7 and sections 11 above.
13. The Buyer is obliged to provide true Data and bears full responsibility for this.
14. Photos of the Goods posted on the Store's website are examples and are for display purposes only. Depending on the monitor settings used by the Buyer, the colors of the photos of the Goods (in particular the color intensity and shade) posted on the Store's website may differ slightly from the real ones.
15. The Seller has the right to change the Store's assortment, its Prices and Delivery Costs, provided that the changes in question do not affect Orders placed before their entry into force.
16. The Store's offer does not constitute an offer within the meaning of Art. 66 of the Civil Code. The Buyer acknowledges that the Goods ordered by him may be unavailable in the Store's warehouse at the time of placing the Order, which may affect the execution of the Order.
17. If the ordered Goods are not available in the Store's warehouse and it is impossible to obtain them within the execution time specified in the Order, the Buyer is informed about this fact and the expected order completion date. If it is impossible to complete the Order, the Buyer is entitled to a refund of the Price and Delivery Costs paid by him.
18. Personalized products - goods that have been manufactured according to the Consumer's specifications or serve to meet his individual needs (e.g. clothing with his own print) are not subject to return or withdrawal from the contract because they were made to order and cannot be sold to other customers.
§ 5 Special orders
§ 5 Special orders
1. The Store carries out special Orders, in particular regarding Goods in larger quantities or Goods with special properties (e.g. prints).
2. Special orders are processed based on individual arrangements with the Buyer, in particular regarding the Price, method of delivery and properties of the Goods.
3. Special orders can only be placed by e-mail (§ 4 section 1 point c).
4. In the case of Orders for Goods with special properties, the Buyer receives a demo sample of the Goods. The entire Order is processed after the Buyer accepts the demo.
5. Upon acceptance of the demo, the Customer is obliged to pay the amount due for the placed Order.
6. Pursuant to the provisions of Art. 10 section 3 point 4 of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product, the Consumer is not entitled to withdraw from a distance contract in the case of services with properties specified by the Consumer in the Order placed by him or closely related to him.
7. The Seller reserves the right to grant Buyers special purchase conditions, including postponing payment deadlines and omitting the procedure of sending demo samples referred to in section 4 above.
§ 6 Account
1. To create an Account, you must register.
2. The Buyer's registration is free of charge and takes place by completing the electronic form available at: www.aldrux24.pl
3. The electronic form contains fields whose completion is voluntary, but necessary to create an Account.
4. In the registration form, the Buyer provides an e-mail address and password.
5. After sending the completed registration form, the Buyer receives a message to the provided e-mail address, the confirmation of which results in the creation of an Account.
6. The Buyer may also create an Account when placing a single Order by clicking the appropriate check-box and entering the password in the form.
7. The password is confidential. It is prohibited to make your Account available to third parties, unless the Account holder is a company that makes the created Account available within the organizational structure of its enterprise.
8. Before placing the first Order via the Account, the Buyer provides Data enabling its implementation, i.e. Data referred to in § 4 section 6. Placing subsequent Orders does not require providing the Data referred to in the previous sentence again, unless the Buyer chooses a different delivery address than the one provided earlier.
9. The Buyer has the right to delete his/her Account at any time by sending an appropriate request to the following address: dziennik@aldrux24.pl.
§ 7 Payments and Delivery
1. Payment is made before the Order is processed or upon receipt.
2. The Seller accepts the following Payment methods:
- cash upon personal collection at the Seller's sales office,
- payment card (Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic),
- eTransfer,
- by transfer.
3. The Seller's commercial office referred to in section 2a, located in Oświęcim-Zabor, ul. Gościńska 13A.
4. The Seller will notify the Buyer by e-mail or telephone about the possibility of collecting the Order at the sales office. Orders are collected from Monday to Friday from 9:00 a.m. to 3:00 p.m.
5. If you choose Payment by eTransfer or payment card, the Buyer is automatically redirected to the electronic payment service.
6. At the buyer's request, the Seller issues VAT invoices.
7. The VAT invoice is attached to the Order.
8. The Seller reserves the right to grant discounts for placing orders in the Store. Discounts are granted to Buyers depending on the number of Orders they place.
9. Delivery of Goods takes place within the territory of the Republic of Poland, via Poczta Polska or a courier company.
10. The Buyer is notified electronically of the fact that the Goods have been shipped, to the e-mail address provided, along with the parcel tracking number.
11. When collecting the Goods, the Buyer is obliged to check whether the Goods have any mechanical damage caused during transport and to check whether the delivered Goods comply with the description of the Order. The Buyer confirms that there are no objections to the condition of the shipment by submitting a handwritten signature to an employee of Poczta Polska or the Courier.
12. If damage, incompleteness of the Goods or other defects are found, the Buyer is entitled to submit a complaint referred to in § 8 of these Regulations.
§ 8 Complaints
1. The store is obliged to deliver goods free from defects.
2. The customer may submit complaints in matters related to the sold goods.
3. In the case of Customers who are consumers, they have the right to submit a complaint if the sold goods have a physical or legal defect (warranty). A physical defect consists in the non-compliance of the sold item (goods) with the contract.
4. A complaint can be submitted:
- in the case of Customers who are Consumers - within the deadlines and on the terms specified in the provisions of Art. 556-576 of the Civil Code - to the extent that these provisions apply to the warranty when selling to Consumers;
- in the case of Customers who are not Consumers - within 2 days from the date of receipt of the goods in the case of a quantitative complaint and within 14 days from the date of receipt of the goods - in the case of a quality complaint.
5. If the buyer is a consumer and a physical defect is discovered within one year from the date of sale of the sold item, it is presumed that the defect or its cause existed at the time the danger passed to the buyer.
6. If the product type is changed on the product card from the default one to another one available from the selection list - e.g. from a bag to a blouse - the customer receives access to the article preview, i.e. an approximate visualization of the final product. This means that the size and position of the print may change. The print on the selected product, other than the default one, will be made in the optimal size considering the size of the article and placed centrally on it. The approximate visualization is for illustration purposes only and does not reflect the final appearance of the product.
7. Complaints may be submitted electronically via the complaint form https://aldrux24.pl/wyslij-zwrot or to the following address: sklepi@aldrux24.pl or in writing to the following address: Aldrux24, ul. Gościnna 13A, 32-600 Oświęcim - Zaborze, providing the order number and justification.
8. Complaints can be submitted using a specially prepared statement, which can be found at: https://alldrux.pl/wyslij-zwrot. It is recommended to attach photos of the goods that are the subject of the complaint to the complaint in order to speed up its recognition. If it proves necessary for the proper consideration of the complaint, the Customer is obliged to return the defective product to the store's address. In relation to Customers who are Consumers and if the complaint is upheld, the reasonable costs of delivering the goods to the store's address and the costs of delivering the goods free from defects (in the event of replacing the goods) are borne by the store.
9. The store will consider the complaint as soon as possible - in each case no longer than 14 days from the date of its receipt. The store will immediately inform the complainant about the result via e-mail or a letter sent by post.
10. If the complaint is deemed justified, the Customer is entitled to:
- in the case of Customers who are Consumers, the right to:
- request removal of the defect;
- replacement of defective goods with ones free from defects;
- submitting a declaration of price reduction or withdrawal from the contract, unless the store immediately and without excessive inconvenience to the Customer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced by the store or the store has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect. The Customer who is a Consumer may, instead of removing the defect proposed by the Store, demand replacement of the item with a defect-free one or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer's Customer is impossible or would require excessive costs compared to the method proposed. by the Service Provider. A customer who is a consumer cannot withdraw from the contract if the defect is insignificant. The goods may be exchanged for a product of a different size or color, but not for a different type of goods.
- in the case of Customers who are not Consumers - the Customer may only request replacement of the defective goods or removal of the inconvenience. A customer who is not a consumer is not entitled to withdraw from the contract and request a refund.
§ 9 Withdrawal from the contract by the Customer who is a consumer
1. Within 14 days from the date of delivery of the ordered goods, the Customer who is a consumer has the right to withdraw from the contract without giving a reason by submitting an appropriate declaration. To withdraw, the Customer may use the template available at: https://aldrux24.pl/wyslij-zwrot.
2. The right to withdraw from a contract concluded off-premises or remotely is not available to the consumer in relation to contracts in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or used to meet his individual needs, therefore the Customer is not entitled to a refund in in the case of ordering clothing with your own print and personalized clothing (i.e. produced according to the Customer's guidelines, e.g. with name, date, name, etc.).
3. The deadline to withdraw from the contract expires after 14 days from the date on which the Customer who is a consumer came into possession of the item or on which a third party other than the carrier and indicated by the Customer who is a consumer came into possession of a third party other than the carrier and indicated by the Customer. being a consumer in possession of the item.
4. To exercise the right to withdraw from the contract, please inform the owner of the store (Ewa Tatarczuk, operating under the name Aldrux24 Ewa Tatarczuk, ul. Gościnna 13A, 32-600 Oświęcim - Zaborze, NIP 5491301824, REGON 528972131, address: Aldrux24 Ewa Tatarczuk, ul. . Gościnna 13A, 32-600 Zaborze, e-mail address: sklepi@aldrux24.pl) by submitting a clear statement (e.g. by traditional mail, fax or e-mail) about the decision to withdraw from the contract.
5. A Customer who is a consumer may submit a declaration of withdrawal from the contract on the form attached to these Regulations, which, however, is not necessary.
6. The Store provides for the possibility of fulfilling a substitute order, at the discretion of the Customer who is a consumer and in accordance with the ordering procedure.
7. In order to meet the deadline for withdrawal from the contract, please send information regarding the Customer's exercise of the right to withdraw from the contract before the deadline for withdrawal from the contract expires.
8. In the event of withdrawal from this contract, the store will refund to the customer who is a consumer all payments received from the customer who is a consumer, including the costs of delivering the goods (with the exception of additional costs resulting from the delivery method chosen by the customer other than the cheapest regular delivery method offered by the store), immediately , and in any case no later than 14 days from the date on which the Customer who is a consumer informed the store about the decision to exercise the right to withdraw from the contract. The refund will be made using the same payment methods used by the Customer who is a consumer in the original transaction, unless the Customer who is a consumer has expressly agreed to a different solution, and in each case the Customer who is a consumer is not responsible for any fees related to this refund.
9. The store may withhold the refund until the goods are received or proof of return is provided, depending on which event occurs first.
10. The goods should be sent back or delivered to the following address: Aldrux24 ul. Gościnna 13A, 32-600 Oświęcim - Zaborze immediately, and in any case no later than 14 days from the date on which the Customer who is a consumer informed the store about withdrawal from the contract. The deadline is met if the Customer who is a Consumer returns the item before the expiry of the 14-day period. The store bears the costs of returning the goods.
11. The Customer is responsible for reducing the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
§ 10 Seller's liability
1. The Seller is not liable for any damage incurred by the Customer caused by the use of an unsecured device without anti-virus protection to connect to the Internet. 2. The Seller is not responsible for the course and effectiveness of transactions made via the electronic payment service.
§ 11 Final provisions
1. These Regulations are available at the electronic address https://aldrux24.pl/terms-conditions
2. The Seller reserves the right to change these Regulations. The change to the Regulations comes into force within 14 days of publication. For the avoidance of doubt, changes in the Regulations do not affect Orders placed before the date they enter into force. If the Buyer does not accept the changes in the Regulations, he is entitled to terminate the contract for the provision of electronic services (creating an Account) by sending an appropriate declaration to the Seller's address.
3. The parties will first try to settle any disputes arising from the implementation of the provisions of these Regulations by agreement. In the absence thereof, disputes shall be resolved by a common court having jurisdiction in accordance with the provisions of the Act of November 17, 1964, Code of Civil Procedure (Journal of Laws of 1964, No. 43, item 296, as amended).